Frequently Asked Questions

• 10 treatment rooms. 
• Dedicated separate male and female changing rooms.
• Sauna, Steam room & Jacuzzi
• Dedicated separate male and female relaxation area
• WestinWORKOUT Gym

Shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.

You may purchase gift vouchers directly at the spa reception desk or by calling the spa to inquire about gift card options and payment methods. Please contact the spa to confirm availability and details. 

We accept all major credit cards and cash. If you are a guest of the hotel, you may also charge spa services to your hotel room.

Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. Gratuities for these efforts are greatly appreciated and can be either given directly to the staff member or extended at the front desk of the spa facility. Standard practice for excellent service ranges from a 15-20% gratuity. Feel free to ask the spa receptionist for suggested guidelines or recommendations on tipping.

Treatments for our male guests are provided by our male therapists and treatments for our female guests are provided by our female therapists. We would like to note that all of our therapists are professionally trained and will offer you the highest standard of service with continuous consideration for your comfort level. Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience.

Sauna and steam are beneficial facets of the spa hotel experience, but should always be used in moderation. Proper usage time will vary, but there are some general guidelines that most individuals who are in good health can follow. If looking to warm and relax your muscles, we recommend 12-15 minutes in the dry heat of the sauna. The wet heat of the steam room is effective in opening pores and awakening the respiratory system; for this, we recommend a 5-6 minute timeframe.

Quiet and calm are of the utmost importance to our guests - that's why we ask that you turn off your cell phone or any electronic devices before entering the spa.

Our spa offers lockers that have a security mechanism (such as a key or combination lock), but we recommend that you leave valuable personal items in the safe in your guest room, or in one of the safe deposit boxes at the front desk of the hotel.

We ask that you arrive at least 30 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest. We request that all guests using the spa extend a 24-hour cancellation notice. If less than 24-hour's notice is given, a service charge may be posted to the credit card number noted at the time of booking.

We will provide you with a robe, disposable underwear and slippers to wear while visiting our spa and you will be assigned a locker to store your personal belongings. During your spa treatment, it is recommended that you experience body services without clothing and disposable underwear will be provided & is to be worn throughout your treatment. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment. We require that swimming attire be worn in our Jacuzzi, sauna, and steam facilities.

Guests must be at least 18 years of age to experience spa treatments, fitness facilities and use the locker rooms. 

A full menu of our spa treatments is listed on our website. If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of spa treatment offerings depending on whether your goal is simply relaxation or more therapeutic in nature. Entertainer & SPA Pool / Beach offers are requested to call the Heavenly Spa directly to make their bookings as Online Booking will not be accepted.

If your experience at our spa has not met your expectations, we request that you speak with the Spa Director or manager on duty before leaving the facility. If unavailable, please feel free to call the spa to discuss the issue at a later date